Support & privacy choices

Get help with your account, report content or exercise your privacy rights. You can contact us without signing in.

Contact and account help

Email support@pitchyourgame.de. Support is available in German and English. In the app: Profile → Settings → Help center → Contact support. Describe the problem and, if relevant, your app/iOS version. Never send passwords, passkey secrets or authentication codes.

Report harmful or unlawful content

Use the reporting action on a profile, post, comment, reply, individual direct or group message or public training, or email us. Identify the exact content or account, explain the alleged violation and provide a reply address. For an unlawful-content notice, confirm in good faith that the information is accurate and complete. Include only necessary evidence. You may also block the account through its profile menu. A private-message report shares the selected message and your reason; it does not open the conversation’s history to moderators. Do not forward unrelated conversations.

To challenge a moderation decision, contact us with its reference, your reason and relevant information within six months. You can request a new human review without charge. Statutory remedies remain available; for concerns about Digital Services Act compliance you can also contact Sweden’s Digital Services Coordinator, PTS, or the coordinator where you live. In immediate danger, contact emergency services; Pitch support is not an emergency service.

Your privacy choices

• Profile → Settings → Privacy: separately manage optional usage analytics and diagnostics. Turning them off does not restrict core functions.
• Manage regional visibility and remove your saved area in Privacy. Revoking iOS location permission does not remove an area already saved.
• Manage notifications in Pitch and in iOS Settings. Notification previews may be visible on your lock screen; iOS lets you hide previews.
• For access, correction, erasure, restriction, portability or an objection, email us and name the right you want to exercise. An in-app export is not required to make a request. For data about you that another user supplied, access is balanced with their rights; we do not disclose unrelated private information.

We normally reply within one month. If legally permitted because a request is complex or numerous, we may extend by up to two further months and tell you why within the first month. We request only proportionate information to verify your account; do not send identity documents unless requested. You can complain to IMY or another competent data-protection authority.

Delete an account, terminate or withdraw

Delete your account in the app: Profile → Settings → Account → Delete account. If you cannot access the app, contact support from your account email where possible. Deletion may require re-authentication. It removes the profile, your posts/media, direct chats and group contributions, memberships, comments, replies, likes, ratings, passkeys and other account-related live data under our Privacy Policy. Only a minimal anonymous parent placeholder may remain if another author’s replies depend on it; original content and account attribution are removed. Shared team structures, justified restricted legal evidence and temporary backups may remain as described in the Policy. Calendar copies and files saved by others outside Pitch are not automatically removed.

Consumers may separately withdraw from the contract within the applicable withdrawal period. Withdrawing from optional analytics consent, withdrawing from the contract and deleting an account are different actions.